Policies

Shipping

Ottoman Silks are delighted to offer free priority shipping with tracking facility and delivery within 1-7 days (depending on country of destination and stock) on all orders.

If you need your order delivered urgently then please get in touch directly so we can provide a viable solution. You can either call us on +441483 565949 or send an email to info@ottomansilks.com

Please note that we do not ship pillow stuffing.

Returns

We really hope you are delighted with your Ottoman Silks purchase. However, if you are not entirely satisfied, we will offer a full refund provided that the products are returned complete, in perfect unused condition within 30 days of being delivered.
When returning items, please send via registered mail. The parcel remains the customer's responsibility until it reaches us. We will email you when it arrives and will cover return postage costs if the product is faulty.
Returns address: 
Ottoman Silks, 
Bowers Mill House, 
Bowers Lane, 
Guildford 
Surrey, GU4 7ND

Care Instructions

Silk is a natural protein-based fibre obtained from the cocoons of silkworms. The fibre is very fine so has a level of flexibility that is perfect for draping and is luxurious to touch. Ottoman Silks must be dry cleaned without exposure to mechanical heat and movement. Good storage will also prolong the life of your Ottoman Silks which is why we provide our kaftans with a storage bag that is convenient for travel and at home.

Please treat your Ottoman Silks with care and respect!

 Privacy

Ottoman Silks is committed to protecting the privacy of your personal information. 'Personal Information' includes your name, physical address, e-mail address(es), telephone numbers, credit card information and other similar information. We guarantee that we will not sell any of your Personal Information.

The Ottoman Silks website contains links to other websites which we do not control and take no responsibility for.

Terms & Conditions

Please email info@ottomansilks.com to receive a full copy of our T&Cs.